Import eBay Orders to PrestaShop

In our previous article, we described how to export your store products to eBay. Now let’s see how to import eBay orders to PrestaShop for the synced products.

With the eBay Integration addon, you can filter the orders that must be imported and upload them via a wizard. Having created a configuration, you’ll be able to run the import in just a few clicks – periodically or whenever necessary.

Steps to Import eBay Orders to PrestaShop

Launch eBay Integration in Store Manager for PrestaShop.

To begin the import, run Store Manager on your computer and launch eBay Integration from the sidebar under “Addons”:

If you don’t have Store Manager installed yet, download the free trial version and install it on your computer. Connect the application to your store database following an instruction.

Launch eBay Integration Addon to Import Orders

Run the “Import Orders” Wizard.

In the list of operations, click “Import Orders from eBay”:

Create Import Configuration.

If you are importing orders for the first time, begin with creating a new configuration.

Tip: You can create as many configurations as you need. For instance, if you are selling in several countries, you may create a configuration to import orders from, say, Spanish eBay, French eBay, etc.

Configure Import Settings.

First, specify a timeframe and order status(es). As eBay hides customer emails after 15 days from the date of original order, you need to instruct the addon how to handle such orders. Specify whether they must be imported as is or with a generated email like [email protected]. Also, you can create a fake user to whom eBay orders will be assigned.

And finally, map eBay order details to those in the PrestaShop database: statuses, shipment, and payment methods.

Preview Orders and Run the Import.

Look through the orders that will be created in PrestaShop. At this step, you can uncheck some records to skip their import. Also, select the tax configuration at the bottom. When you are ready, press “Import”:

After the upload has finished, you will see a summary informing what orders were created or updated. If the import of some records failed, there will be a reason so that you could eliminate it yourself or pass the issue to our techs via the email [email protected].

Check Imported eBay orders.

Let’s now view eBay orders in Store Manager. As you can see, they were successfully created. Order ID and Reference were generated by Store Manager upon import:

Check Imported eBay Orders In Store Manager

Sometimes, the eBay Integration addon won’t populate the “Order Reference” field. Usually, after opening the order details, the Reference will appear.

Scheduled Orders Import from eBay to PrestaShop Store

To configure a scheduled task to automatically import orders from eBay marketplace into your PrestaShop store using the eBay addon, follow the steps below.

Step 1: Go to the Scheduled Tasks Menu.

On the left pane in Store Manager, go to the Addons menu / Scheduled Tasks.

Scheduled Tasks In PrestaShop eBay Addon For Automated Orders Import

Step 2: Add a New Task and Select Task Type.

In the opened window, click the “Add Task” button to create a new scheduled task.

Add Task Button in the eBay Addon for Scheduled PrestaShop Orders Import

Choose “eBay Integration: Import Orders” task type from the corresponding dropdown.

PrestaShop 2 eBay Automated Orders Import Task Type

Step 3: Create and Modify Configuration.

Hit the “Create or Modify Configuration” button to set up the specific details for the task. In the newly opened window, click “Add Configuration.” Enter a descriptive name for your new import configuration to easily identify it later.

Create Configuration for Automated Orders Import from eBay to PrestaShop

Step 4: Configure eBay Site and Currency, Import Options and Tax.

Select the appropriate eBay site (e.g., eBay US, eBay UK) from the dropdown menu. Choose the currency that matches your PrestaShop store’s currency settings. Hit “Next“ to proceed.

eBay Currency Specification for Orders Autoimport to PrestaShop

Specify “Handling Missing Email Field Values”, “Order Status Mapping”, “Shipment Method Mapping”, and “Payment Method Mapping” – all the settings you usually set up via manual import. Configure tax settings according to your store’s tax policies to ensure accurate tax calculations on imported orders.

PrestaShop Orders Import Options for Automated Upload from eBay

Step 5: Save Configuration.

After reviewing and confirming all settings, save the configuration.

Saving eBay Configuration for PrestaShop Orders Autoimport

Step 6: Specify General Task Settings.

Choose whether to Get data from the web before task execution and to Post changes to the web to sync data with the live store when working with the Bridge types of connection.

Synchronization of Orders Imported from eBay with PrestaShop Live Store

Step 7: Set Task Schedule.

Decide on the frequency of the task: daily, weekly, monthly, once – set a specific date and time for a one-time import task and whether you’d like to repeat it. After setting the schedule, confirm and save the task settings.