What are your benefits?
Professional team that makes the job at the highest level. No robots applied! Human mental power is used to map fields, organize data, update items, upload images basing on your specific file differences. 🙂 You will not hear that you forgot to enable some options or that server resources were used so no refund can be provided.
What file format do you accept?
All XML, XLS (Excel), CSV, TXT files are supported. In case you have doubts, send us your file and we'll check it for you right away!
What requirements do you have?
Data should be structured in lines and columns for Excel and .csv files. No specific requirements to .xml files. Missing data can be generated on a fly basing on rules applied while import. In case your file have no headings or has generic headings, some assistance is required to make sure correct data will be imported into appropriate fields
Can changes be made to my store while import is running?
No, it is not recommended to make changes as we will not be able to synchronize data.
Can Import be scheduled to non-business hours as there are users on the store?
Yes, any specific time can be scheduled to make sure smooth performance of your store.
What tool do you use for import?
We use Store Manager for PrestaShop - a perfect tool to cope with PrestaShop import tasks.
Is it one time service?
Yes, it is one time service, though you get all configuration files so you can run import from file with same structure on your own free of charge. Store Manager for PrestaShop is required to run import with provided configuration.
Can Import be scheduled?
Yes, Import can be scheduled with Store Manager and Automated Product Import addon. We can also set it for you from our side so you won't have to worry about it. The price of all scheduled import tasks is calculated separately.
Where can I find terms of service?
Pre-paid import service terms can be found here - http://emagicone.com/service-level-agreement/
Do you provide refunds?
Yes, you can stop in the middle of the way until the service is provided completely. Import service is non-refundable once you confirm that all is done correctly. In case you are not satisfied with results, or in case of chargeback we have the right to undo or comment all changes that were made on your site.
Why do I need to use your service?
We have over 10 000 active users and years we support more than 10 shopping carts this far. Qualified tech engineers will make import for you, no matter how complicated it is, how many specific rules you want to apply or how much you know about PrestaShop.