Can't Upload Images to PrestaShop? Things to Check
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What to Check if you Cannot Upload Images to PrestaShop

If you are involved in the sphere of e-commerce and selling goods online, you won’t do without such powerful visual elements as PrestaShop images. Pictures are the only means to profoundly evaluate the item sold in e-shop, since there is no possibility to physically see, touch or in some other way get an idea how the product looks like. Images are not just option that may or may not be used, they are real must-have. So, sooner or later store owners face the necessity to add product images to PrestaShop either manually or in bulk via import procedure.

Though, when it actually comes to filling your catalog with images, there might emerge issues connected with inability to load or see images after adding them.

Here are a few points to check if you cannot add images or see them after upload:

FTP Connection

If you are using Store Manager for PrestaShop to manage your shop, to see and be able to add images via the application you need to set up FTP connection.

Go to Preferences (F12), select tab FTP and put there your credentials. To verify if all the details press “Test connection” button. When there was established successful FTP connection to your store, you will be able to see existing product images and add new ones.

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Further you can add images to PrestaShop using drag-and-drop from folder at your computer, directly from browser or massively uploaded via import using image names or URLs.

FTP Space and Permissions

In case you have set up FTP connection correctly and cannot insert images or they are not showing up, check whether user, access details of which you have used to connect have all the permissions to perform the procedure (or at least “write” permissions to be able to change the files).

In case you have all the permissions, check also if you have not exceeded FTP quota and you still have enough space for images load. To check it quickly and practically you can use any FTP client to connect and using it try to add an image.

If you have just started using PrestaShop and think that you could not reach the limit so quickly, do not be so sure, since you might have lots of image types and at your server there might be lots of the same images, but of different type.

Check this article for the details –

Storage System

Make sure that you have new storage system for images. It is working much faster and have different logics of images placement that keeps them in order: not all of them randomly /img/p folder, but in created subfolders that correspond to image ID.

To switch to new image storage system, in your back office open Preferences > Images tab and click “Move images” button.

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The time your images will be moved into subdirectories depends on the number of pictures you have, so it might take quite a while.

Once it is finished, change “Use the legacy image filesystem” option at the bottom of the page to “No” to use new image system.

no images were found

Still no luck with images upload? Send us request to [email protected] and we will check the issue for you.

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